All orders for fish are final and cannot be cancelled after our order cut-off date, which is Wednesday at 5 PM of the week PRIOR to the Slab Sale Date (i.e. 10 days before the slab sale).
- Slab Sale Changes and Deliveries
In the event of Acts of God or special situations, such as flooding, the Slab Sale date may be delayed or moved up. Customers will be notified in advance. If a customer cannot pick up their fish due to a change made by Danbury Fish Farms, arrangements for delivery will be made.
If Danbury Fish Farms is unable to fulfill an order, the customer is entitled to a refund for the unfulfilled fish.
- Substitution of Fish
If Danbury Fish Farms is out of stock of a particular size of fish, the customer may choose to make a size substitution, wait for the fish to become available, or receive a refund.
- Live-Pak Boxes
Danbury Fish Farms does not re-use or repackage in previously used live-pak boxes or bags.
- Fish Guarantee
Danbury Fish Farms guarantees the health and disease-free status of the fish at pick-up. However, we do not guarantee the fish after they leave our premise and there are no refunds or replacements. If customers require a guarantee of live and healthy fish, they may choose to have them delivered, as we have 100% control over handling and back our deliveries with a 100% customer satisfaction guarantee.